Maintenance Support

Scilla offer three different levels of maintenance and support packages: Bronze, Silver and Gold level.

SupportProduct EvaluationBronzeSilverGold
Best effort support
Software upgrades  
Working week support    
24 / 7 Support      

Scilla customers automatically receive Bronze level maintenance and support for the first year at no additional charge. After the first year maintenance and support is available on a yearly fee basis.

"I want to use this opportunity to thank you for all your support. You are giving us the best support I have ever experienced from a vendor: Quick, reliable and precise. Thanks a lot.

And yes you can use this statement in your marketing if you want."

Kind regards
Kjetil J. Furuly
RiksTV AS

Bronze Level

The Bronze Level Maintenance and Support Package entitle customers to:

  • Email and online support for all issue
  • Software Maintenance, including upgrades to all new major and minor versions of Scilla software
  • Response time on a best effort basis

Silver Level

For customers requiring more immediate support for critical issues, the Silver Support package is available on a annual fee basis as an upgrade to the Bronze package. The primary difference is in the guaranteed response time and availability on the telephone by Scilla technical engineers. This response time is during normal business hours, five days per week excluding holidays, and within no more than four business hours.

Gold Level

For customers requiring the highest level of response time to critical issues, the Gold Support package is available on a fee basis as an upgrade to the Bronze package. The primary difference is in the guaranteed response time and availability on the telephone by Scilla technical engineers. This response time is 24 hours per day, 7 days per week, 365 days per year, and within one hour.

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